Your setup. Our support.
Choose a topic for guides, compatibility advice or help with your order.
Manuals & setup
Find your product guide and check its revision.
Returns
Start a return request. Wait for instructions before sending goods.
Compatibility help
Shipping & orders
Get help with delivery, an existing order or import information.
Warranty help
Review warranty coverage and what to include with your request.
Contact support
Send your product question or order details to support@lifthor.com.
Will it fit your controller?
Tell us the exact controller model, your LifThor product, the phone, tablet or monitor you use and any existing mounts, clamps or adapters. A photo of your setup helps us identify the right version.
Warranty help
Our two-year manufacturer warranty covers qualifying workmanship and material defects. It is additional to your statutory rights against the seller and does not shorten those rights.
Contact your supplier, authorised dealer or LifThor support. Include your proof of purchase, product model, a description of the issue and photographs. Support will review the case and explain the next steps.
Read the full warranty terms →
Where did you buy?
Direct webshop purchase
For direct webshop purchases, our return offer runs for 30 days from receipt of the goods. This does not limit your statutory rights. Please complete the return request form first. We will review your request and contact you with the next steps. Wait for our return instructions before sending any goods.
A retailer or dealer
Contact the retailer you purchased from about its return policy. LifThor cannot accept a return on the retailer’s behalf or override its terms. You can still contact us about an applicable manufacturer warranty.
Shipping and order help
Include your order number and purchase email when contacting support about a direct-store order. For a retailer purchase, contact that retailer.
Shipping, import information and full terms →
How can we help?
Product and customer support: support@lifthor.com
Business and dealer enquiries: sales@lifthor.com
Safety and documentation
Product safety and reporting →
Compliance documents →
Terms and policies
Terms and Conditions · Returns · Privacy · Cookies
Shipping & taxes FAQ
Delivery or parcel problems?
Delivery and dispatch estimates are estimates unless expressly agreed otherwise. Contact support about delayed, missing or damaged parcels. Where we arrange delivery, we remain responsible as required by applicable consumer law until delivery to you. Our carrier claim process does not remove your rights against us.
Are import charges included?
Review checkout information for taxes and shipping collected with your order. Destination import VAT, duties and carrier fees may be separate charges. Contact support if anything is unclear or before refusing delivery. Refunds and deductions are assessed according to applicable law and the circumstances.