Returns
For purchases made directly through our Webshop, our return offer runs for 30 days from receipt of the goods. This does not limit your statutory rights.
Request a return
Please complete the return form first. We will review your request and send the return instructions. Wait for those instructions before shipping any goods.
If you need help, email support@lifthor.com. A valid statutory withdrawal notice does not depend on using this form or discretionary approval.
Damaged or incorrect products
Describe the issue and include photographs where possible. Contact support if you cannot provide photos. These cases are handled separately from change-of-mind returns.
Refunds and postage
We normally process refunds within 1–3 working days after receiving and inspecting returned goods, using the original payment method. Your payment provider may take additional time to display the credit. This target does not extend applicable statutory deadlines.
For statutory withdrawal, standard outbound delivery is refunded where required. Return postage and any premium delivery supplement are handled according to applicable rights. No automatic 25% restocking fee applies to statutory withdrawal. Any lawful deduction must reflect actual diminished value.
Where you are responsible for return postage, you may choose your own courier or request an optional DHL label for USD 40, deducted from your refund with your agreement. Contact us first about damaged, defective or incorrectly supplied goods.
Retailer purchases
Contact the retailer you purchased from for its return process. You may still contact LifThor about an applicable manufacturer warranty.