General Terms and Conditions

1. These Terms

1.1 These are the terms and conditions governing the use of our website and the sale of our products.
1.2 Please read these terms carefully before placing an order. They explain who we are, how we provide products, how to cancel or change orders, what to do if there is a problem, and other important information.
 

2. Information About Us

2.1 We are EURYCA AS, a Norwegian registered company trading under the name Thor’s Drone World, and the sole developer and manufacturer of LifThor® products.
2.2 You can contact us by email as follows:
 a) Administration: thor@thorsdroneworld.com
 b) Customer Service: support@lifthor.com
 c) B2B Sales: sales@lifthor.com
2.3 If we need to contact you, we will do so by writing to you at the email address provided in your order.
 

3. Use of Our Website

3.1 Our online stores (www.lifthor.com / www.thorsdroneworld.com) are intended for end consumers only. Orders placed for resale, distribution, or dropshipping without written authorization may be refused.
3.2 We make every effort to ensure that all information on our website is complete and accurate. However, inaccuracies may occasionally occur. We reserve the right to correct or update information, pricing, and product details at any time.
3.3 By placing an order, you agree to these Terms and to our LifThor House Rules. Suspicious or fraudulent activity may result in account suspension or cancellation.
3.4 Individuals who breach the LifThor House Rules may be recorded in our internal fraud database for a period of up to five (5) years, in accordance with GDPR.
3.5 All intellectual property, including product descriptions, text, visuals, and brand names on this website, is owned by EURYCA AS / LifThor®. Reproduction, publication, or use without written permission is strictly prohibited, except for personal use directly related to ordering products.
 

4. Placing an Order

4.1 Products can be ordered directly through our website by adding items to your shopping cart and completing checkout.
4.2 You may review and modify your order before confirming payment. Items in your cart are not reserved until the order is completed.
4.3 Once payment has been processed, you will receive an order confirmation email. A second email will be sent when your order is dispatched, including tracking information.
4.4 Large or multiple-item orders may be shipped separately.
 

5. Our Contract with You

5.1 A contract between you and us is formed once we confirm your order by email.
5.2 We reserve the right to refuse or cancel orders at our discretion, including for reasons such as stock unavailability, suspected fraud, or pricing errors.
5.3 If your order cannot be fulfilled, we will notify you and issue a full refund.
 

6. Our Products

6.1 Images of products on our website are for illustrative purposes only. We make every effort to display colors and details accurately but cannot guarantee complete accuracy across all devices.
6.2 Packaging and product appearance may vary slightly from images. This does not affect your legal rights.
 

7. Shipping and Handling

7.1 Orders are normally dispatched within one (1) working day from our warehouse in Malvik, Norway.
7.2 Carriers used:
 a) Domestic (Norway): Posten or DHL Express
 b) International: DHL Express only
 Estimated delivery time:
 – Norway: 1–4 business days (Posten) or 2–3 business days (DHL Express)
 – International: 1–7 business days (DHL Express)
7.3 Once collected by the carrier, the goods are under their responsibility. You must inspect all deliveries immediately and report any visible damage or loss with photographic proof (outer box, shipping label, and item condition).
7.4 We will file a claim with DHL Norway, which may take up to four (4) weeks.
7.5 LifThor cannot overrule a carrier’s final decision. If you disagree with the outcome, you may contact the carrier directly or local authorities.
 

8. Your Right to Cancel

8.1 Your rights to cancel or withdraw depend on your situation and applicable law.
8.2 You may cancel your order if:
 a) The item is faulty or misdescribed;
 b) We notify you of product or pricing changes you do not agree to;
 c) There are significant delivery delays outside our control; or
 d) We suspend supply for technical reasons exceeding fourteen (14) days.
8.3 You may also withdraw from your purchase within thirty (30) days of receiving the goods, which extends the fourteen (14)-day right of withdrawal under Norwegian “Angrerettloven.”
8.4 To exercise this right, you must notify us in writing via email or by submitting the online return/withdrawal form available at www.lifthor.com/returns.
 

9. Returns and Refunds

9.1 You may return goods within thirty (30) days of delivery, provided they are unused, unaltered, and in original packaging.
9.2 Return shipping costs are borne by the customer unless otherwise agreed. You may use your own courier or request a pre-paid DHL Express return label (the cost will be deducted from your refund).
9.3 When returning goods, clearly declare the parcel as “Return of Goods” to avoid customs delays.
9.4 Customized or personalized items made to your specifications are not eligible for return.
9.5 Refunds will be processed within five (5) working days after receiving and inspecting the returned goods.
 

10. Import Duties and Refusal to Pay

10.1 United States
Under current U.S. Customs and Border Protection (CBP) regulations, unpaid import shipments cannot be returned to sender.
Carriers must prepay tariffs before re-export, and these costs are billed to the sender.
Because such charges often exceed the value of the goods, LifThor cannot accept “Return to Sender” requests once a shipment has entered U.S. Customs.
If duties remain unpaid, the shipment will be classified as abandoned and destroyed or disposed of according to CBP policy.
In such cases, no refund will be issued, as the order is not returned to us.
 

10.2 Other Countries
In some regions, the carrier may allow a return to sender if import fees are refused.
However, all associated return costs, including shipping and customs handling, will be deducted from the refund.
Return shipping fees are often higher than the original shipping cost, which is also non-refundable, as it is paid directly to the carrier (DHL Express or Posten).
 

11. Prices and Payment

11.1 Our website supports multiple currencies. You can select your preferred currency at checkout, and the transaction will be processed and settled in that currency, subject to payment-provider availability.
11.2 Displayed prices are exclusive of tax and shipping unless stated otherwise. Final totals (including VAT where applicable) are shown before you pay.
11.3 For deliveries to Norway, the United Kingdom, and EU member states, VAT is collected at checkout according to local regulations (e.g., IOSS in the EU). No additional VAT is charged on delivery.
11.4 For all other destinations, orders are processed without prepaid import taxes or duties. The buyer is responsible for any tariffs, taxes, or customs fees collected by the carrier at or before delivery.
11.5 If your bank or card issuer applies its own conversion or international fee, this is outside LifThor’s control. The amount shown at checkout in your selected currency is the amount charged by us.
11.6 If an evident pricing or conversion error occurs, LifThor may correct the amount or cancel the order and issue a full refund.
11.7 Accepted payment methods include:
 a) Credit Cards (Visa, MasterCard, American Express)
 b) PayPal
 c) Apple Pay
 d) Google Pay
All payments are processed through encrypted gateways. LifThor does not store or have access to your complete payment details.
11.8 Refunds are issued in the same currency and to the same payment method used for the original transaction. Any exchange-rate differences or third-party fees are borne by the customer.
 

12. Liability

12.1 LifThor is responsible for foreseeable losses caused by our negligence but not for indirect or unforeseeable damages.
12.2 We are not liable for:
 a) Delays caused by customs, strikes, or force majeure;
 b) Business, resale, or consequential losses;
 c) Carrier mishandling once goods have left our warehouse.
 

13. Privacy and Data Protection

13.1 Your data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
13.2 Personal information is used solely for order processing, communication, and account security.
 

14. Dispute Resolution

14.1 We encourage customers to contact us directly to resolve any disputes before pursuing external remedies.
14.2 You may also submit complaints through the EU Online Dispute Resolution platform: https://ec.europa.eu/odr.
14.3 These terms and any disputes arising from them are governed by Norwegian law.
 

15. Intellectual Property

15.1 LifThor® and Thor’s Drone World™ are registered trademarks of EURYCA AS.
15.2 All product designs, documentation, and images are protected under international copyright and trademark laws.